Curious Hands Collective is an online business based in Ontario, Canada.

For questions about this Privacy Policy or your personal information, contact:

hello@curioushands.co

Information You Provide

When you purchase a Product, create an account, contact us, request support, request a refund, or otherwise interact with us, you may provide information such as:

• Your name

• Your email address

• Billing information

• Purchase and transaction information

• Messages, questions, and support requests

• Photographs, artwork, documents, or other files that you voluntarily provide

You are not required to provide photographs, artwork, files, or other personal materials unless they are needed for a particular Product, service, or support request.

Payment Information

Payments are processed by the payment provider available at checkout, which may include Stripe, PayPal, or another payment processor.

We may receive information confirming your payment and limited transaction details. We do not receive or store your complete payment-card number.

Information Collected Automatically

When you visit our website or interact with our Products, our website platform, analytics tools, advertising tools, and other service providers may automatically collect information such as:

• IP address

• Browser and device information

• General location derived from your IP address

• Pages viewed

• Links clicked

• Date and time of your visit

• Referring website or advertisement

• Account login and Product-use activity

• Cookie and similar technology identifiers

• Purchase and conversion activity

We use third-party service providers to operate our business, deliver Products, process transactions, communicate with customers, and measure advertising performance.

These may include:

Systeme.io

Systeme.io may host our website, sales pages, checkout pages, customer accounts, courses, digital Products, email communications, and related customer information.

Payment Processors

Stripe, PayPal, or another payment provider displayed at checkout may process payments and refunds. Those providers receive the billing and payment information necessary to complete your transaction.

Email Services

We use email-hosting and email-delivery providers to send and receive customer-support messages, purchase confirmations, access instructions, account notices, and permitted marketing communications.

Advertising and Analytics

We may use the Meta Pixel and related Meta measurement tools to understand website activity, measure purchases and advertising performance, and improve advertising on Facebook and Instagram.

Third-party providers process information according to their own terms and privacy policies.

We may use personal information to:

• Process purchases

• Create and manage customer accounts

• Deliver courses and other Products

• Provide downloads, templates, bonuses, and reference materials

• Send purchase confirmations and access instructions

• Respond to questions

• Provide customer support

• Process eligible refund requests

• Troubleshoot technical or account-access issues

• Maintain and improve our website and Products

• Measure advertising and website performance

• Detect fraud, misuse, or security problems

• Maintain accounting, transaction, and legal records

• Comply with applicable legal requirements

• Send marketing communications where you have consented or where otherwise permitted by law

Purchase confirmations, password notices, account-access messages, and other communications necessary to provide a purchased Product are service communications and are not treated as marketing emails.

Marketing emails will include an unsubscribe option where required. You may withdraw your consent to receive marketing emails at any time.

Our website and service providers may use cookies, pixels, and similar technologies.

These may be used to:

• Keep website and customer-account features working

• Maintain login sessions

• Remember certain preferences

• Understand how visitors use our website

• Measure purchases and conversions

• Evaluate advertising performance

• Improve future advertising

You may limit cookies through your browser settings and through any cookie-consent controls that we make available.

Disabling certain cookies may prevent some website or Product features from functioning properly.

We do not sell personal information for money.

We may disclose personal information where reasonably necessary:

• To providers that help operate our website or business

• To course-hosting and email-service providers

• To payment processors

• To advertising and analytics providers

• To accountants, legal advisers, technical consultants, or other professional advisers

• To comply with applicable law, a court order, or a lawful government request

• To protect our customers, business, rights, systems, or property

• In connection with a sale, restructuring, transfer, merger, or closure of the business, subject to applicable privacy requirements

Service providers receive information as necessary to perform the services they provide to us.

Curious Hands Collective operates from Canada.

Some of the companies we use may store or process personal information in the United States or other countries. Information processed outside Canada may be subject to the laws of the country where it is stored, including lawful access requirements applicable in that country.

We retain personal information for as long as reasonably necessary to:

• Provide Product access

• Maintain customer accounts

• Maintain accounting and transaction records

• Respond to support requests

• Resolve disputes

• Prevent fraud or misuse

• Meet legal, tax, accounting, and reporting obligations

Some information may remain in backups or financial records after a deletion request where continued retention is legally or operationally necessary.

Subject to applicable law, you may ask us to:

• Tell you what personal information we hold about you

• Give you access to that information

• Correct inaccurate or incomplete information

• Delete information we are not legally required to retain

• Withdraw consent for certain uses

• Stop receiving marketing emails

• Explain how your information has been used or disclosed

Privacy requests can be sent to:

hello@curioushands.co

We may need to verify your identity before completing a request.

Withdrawing consent or requesting deletion may affect our ability to provide Product access or customer support where the information is necessary to provide those services.

We use reasonable administrative and technical safeguards and established third-party service providers to help protect personal information.

No website, electronic storage system, or internet transmission can be guaranteed completely secure.

You are responsible for protecting your account password and notifying us if you believe your account has been accessed without permission.

Our website and Products are intended for adults.

You must be at least 18 years old to make a purchase unless we expressly state otherwise.

We do not knowingly collect personal information directly from children under 18.

A parent or legal guardian who believes that a minor has provided personal information to us may contact us to request its removal.

Our website and Products may contain links to websites or services that we do not operate.

Their privacy practices are governed by their own policies. Curious Hands Collective is not responsible for the privacy practices of third-party websites or services.

We may update this Privacy Policy when our business, Products, technology, service providers, or legal obligations change.

When we make changes, we will update the effective date at the top of this page.

Where appropriate, material changes may also be communicated through our website, Product platform, or email.

Questions, concerns, and privacy requests may be sent to:

Curious Hands Collective
hello@curioushands.co
Ontario, Canada